Frequently Asked Questions

What is EMS technology?

EMS (Electrical Muscle Stimulation) uses gentle electrical impulses to trigger muscle contractions, mimicking the natural signals your brain sends during exercise. It's used by professional athletes and physical therapists worldwide.

Is FlexPulse™ safe to use?

Yes. FlexPulse™ is designed for safe home use. However, we recommend consulting your doctor before use if you have a pacemaker, are pregnant, or have any serious medical conditions.

How often should I use it?

For best results, we recommend 3–5 sessions per week, each lasting 20–40 minutes. You can use it on different muscle groups on alternating days.

How long does shipping take?

We ship to the United States with standard delivery taking 8–14 business days.

Can I return my order?

Yes. We offer a hassle-free return policy. Please visit our Refund Policy page for full details.

How do I replace the gel pads?

Gel pads typically last 20–30 uses. When they lose stickiness, simply replace them with our Replacement Gel Pads.

How do I contact support?

You can reach us through our Contact page. We respond within 24 hours.