Shipping policy
SHIPPING POLICY
Last updated: August 13, 2026
1. SHIPPING DESTINATIONS
BuyVerse currently ships to selected destinations in:
- Bulgaria
- European Union countries
- United States
Available shipping destinations and shipping options are displayed at checkout.
We may expand or change our shipping destinations from time to time.
2. ORDER PROCESSING
Orders are normally processed within 2–5 business days after payment has been successfully received.
Orders are not processed, shipped or delivered on weekends or public holidays.
During periods of high order volume, holidays, promotions or other circumstances outside our reasonable control, processing may take longer.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided with your order.
3. SHIPPING TIMES
Estimated delivery times depend on the destination, shipping method, product availability and carrier.
Typical estimated delivery times are:
Bulgaria: approximately 8 -14 business days
European Union: approximately 8 -14 business days
United States: approximately 8 - 14 business days
These are estimates only and are not guaranteed delivery dates.
Delivery may take longer due to customs processing, carrier delays, weather, holidays, incorrect address information or other circumstances outside our reasonable control.
4. SHIPPING COSTS
Shipping costs are displayed at checkout before you complete your purchase.
Where free shipping is offered, this will be clearly indicated during checkout or on the relevant product page.
Shipping costs may vary depending on the destination, product, shipping method and order.
5. TRACKING INFORMATION
When tracking is available for your order, a tracking number may be provided to you by email after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
You can use the tracking information provided to monitor the progress of your shipment.
6. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check your shipping information before completing your purchase.
If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping costs may apply if the package needs to be reshipped.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
buyverse.support@gmail.com
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. DELAYED OR LOST PACKAGES
Although we work with shipping carriers to deliver orders within the estimated delivery timeframe, delays may occasionally occur.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, strikes, public holidays, incorrect addresses or other logistical issues.
If your package appears to be delayed or lost, please contact us at:
buyverse.support@gmail.com
We will make reasonable efforts to assist you in communicating with the relevant carrier or shipping provider.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
8. CUSTOMS, DUTIES AND IMPORT TAXES
For international shipments, customs duties, import taxes or other charges may apply depending on the destination country and applicable law.
Where such charges are not included in the price or collected at checkout, they may be payable by the customer upon importation.
Customers are responsible for complying with applicable import requirements in their country.
For orders delivered within the European Union, applicable taxes and charges will be handled in accordance with applicable EU and national tax laws.
9. DELIVERY ATTEMPTS
If a carrier attempts delivery and the package cannot be delivered because the customer is unavailable, the address is incorrect, or the customer fails to collect the package, the carrier may return the package to the sender.
If a package is returned because of incorrect information provided by the customer or failure to collect the package, additional shipping costs may apply if a replacement shipment is requested.
This does not affect any mandatory consumer rights applicable to your purchase.
10. PRODUCTS SHIPPED SEPARATELY
If your order contains multiple products, your items may be shipped separately depending on product availability, fulfillment location and shipping arrangements.
You may therefore receive multiple packages for a single order.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless this was clearly stated at checkout.
11. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS
If a product is temporarily unavailable or is offered as a pre-order, the estimated shipping timeframe will be indicated on the relevant product page where applicable.
If an order contains products with different availability dates, items may be shipped separately.
12. DELIVERY ISSUES
If your order arrives damaged, incorrect or with missing items, please contact us as soon as possible at:
buyverse.support@gmail.com
Please include your order number and, where appropriate, photographs or other relevant information that can help us investigate the issue.
We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
13. EU CONSUMER RIGHTS
For consumers in the European Union, nothing in this Shipping Policy is intended to exclude or limit mandatory consumer rights relating to delivery, risk, conformity of goods, refunds or other statutory protections.
Where applicable, EU and national consumer protection laws will prevail over any conflicting provision of this policy.
14. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
BuyVerse
Email: buyverse.support@gmail.com
Location: Plovdiv, Bulgaria