Refund policy
Return & Refund Policy
Last updated: September 2026
We want you to be completely satisfied with your NutriPawz™ purchase. If you have any questions or concerns, please contact us at info.nutripawz@gmail.com before returning any product.
1. Returns – United States
If you wish to request a return, contact us at info.nutripawz@gmail.com before sending any product back. For voluntary returns (e.g. change of mind), the customer is responsible for return shipping costs unless otherwise agreed. If a product arrives defective, damaged, or incorrect, please contact us with your order details and supporting photos so we can provide an appropriate resolution.
2. Returns – Canada
Canadian customers may request a return by contacting us at info.nutripawz@gmail.com. Voluntary return shipping costs are the responsibility of the customer. For defective, damaged, or incorrect products, we will work with you to find a fair resolution in accordance with applicable consumer protection law.
3. Returns – Australia
Australian customers have rights under the Australian Consumer Law (ACL). If a product has a major failure, you are entitled to a replacement or refund. For minor failures, we may repair or replace the item. For voluntary returns, please contact us at info.nutripawz@gmail.com and we will advise on the applicable procedure.
4. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, or does not match your order, please contact us at info.nutripawz@gmail.com as soon as possible with:
- Your order number
- The email address used for the order
- A description of the issue
- Photos or video showing the problem
We will review your request and provide a resolution in accordance with applicable law.
5. Non-Returnable Products
Where permitted by applicable law, the following may not be eligible for return:
- Opened or used supplement products for hygiene and safety reasons
- Perishable products
- Products that have been damaged through misuse
Nothing in this section limits any mandatory consumer rights that apply to your purchase.
6. Refund Processing
Once an approved return is received and reviewed, we will process your refund to the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
7. How to Request a Return or Refund
Email us at info.nutripawz@gmail.com with the following:
- Order number
- Name
- Email used for the purchase
- Reason for the return/refund
- Photos or video, if applicable
Please do not send any product back before receiving return instructions from us.
8. Statutory Consumer Rights
Nothing in this policy excludes, restricts, or limits any consumer rights that cannot legally be waived under the laws of the United States, Canada, or Australia.
